Refund Policy

Refund & Replacement Policy

At Cleaner Roots, our goal is simple —

you should feel confident placing your order.

Every ritual is created with care, tested for effectiveness, and backed by real customer transformations.

If something doesn’t go right, we’re here to make it right.

🤍 Our Commitment to You

We stand behind the quality of everything we deliver.

If your order arrives damaged, incorrect, or compromised, we will take full responsibility and ensure a quick resolution — no stress, no hassle.

📦 When Are You Eligible for a Replacement or Refund?

We gladly offer a replacement or refund in case of:

• Damaged product during transit

• Incorrect item received

• Manufacturing defect

🕒 Simple 48-Hour Reporting Window

To help us resolve things quickly, please notify us within 48 hours of delivery with:

• Your Order ID

• Clear photos of the issue

• A short unboxing video (recommended for faster resolution)

👉 This helps us speed up approvals and ensure fairness for everyone.

🔁 Easy Replacement Process

• Once verified, we ship your replacement at no extra cost

• Dispatched within 3–5 working days

• You don’t have to worry about anything — we handle it end-to-end

💰 Refunds (If Needed)

If a replacement isn’t possible, we will process a refund:

• Initiated within 5–7 working days

• Credited to your original payment method within 7–10 business days

For COD orders, refunds are processed via UPI or bank transfer

🌿 A Note on Usage & Results

Cleaner Roots is not just skincare — it’s a complete ritual system.

Each kit combines:

• Targeted formulations

• Personalised diet plan

• Expert-backed guidance

Because of this:

• Products once opened or used cannot be returned (for hygiene & safety)

• Results are designed to appear over 21 days with consistent use

We’re always here to guide you if you have questions during your journey 🤍

🚚 Shipping & Order Care

• Orders are packed in small batches to maintain freshness

• Delivered within 7–10 working days

• If there’s ever a delay, we keep you informed

💬 Need Help? We’re Just a Message Away

Our team is here to support you before, during, and after your purchase.

📧 support@cleanerroots.com

📞 WhatsApp: +91-9999352060